Returns

We believe in providing you with the best shopping experience. If you ever need to return a product, here’s how it works:

  • Refund Eligibility: You have the flexibility to request a refund within the first week after receiving your products. We understand that sometimes things may not meet your expectations, and we want to make it as hassle-free as possible.
  • Item Condition: To be eligible for a return, your item must be unused and in the same condition that you received it. It should also be in its original packaging.
  • Return Shipping: Please keep in mind that you will be responsible for covering the return shipping costs, as shipping costs are non-refundable.
  • Initiating the Return: To start the return process, simply send us an email at popnookservice@gmail.com.
  • Exclusions: Any item not meeting these criteria or returned after the initial week period will not be eligible for a full refund.

Refunds (if applicable)

  • Approval Notification: Once your return is received and inspected, we will send you an email to confirm that we have received your returned item. We will also promptly notify you of the approval or rejection of your refund.
  • Refund Processing: If your refund is approved, we will initiate the refund process, and the credit will be applied to your credit card or original payment method within a specified time frame.
  • Additional Shipping Costs: Please note that items rejected for delivery are not eligible for full refunds. Additional shipping costs incurred by the couriers for these items will be deducted from the refundable amount.
  • Damaged Products: In the case of damaged products, please notify us via email within 7 days, providing pictures of the damage, shipping label, and both internal and external packaging to ensure a smooth refund process.

Late or Missing Refunds (if applicable)

  • If you haven’t received your refund yet, please start by checking your bank account again. Sometimes there is a processing delay before your refund is officially posted.
  • Next, contact your credit card company. They can provide further information about your refund status.
  • If you’ve completed these steps and still haven’t received your refund, please reach out to us at popnookservice@gmail.com, and we will assist you promptly.

Exchanges

Regrettably, we do not offer exchanges due to the high shipping costs associated with items of this size.

Gifts

  • If your item was marked as a gift when purchased and was shipped directly to you, you will receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.
  • In cases where the item wasn’t marked as a gift or the gift giver had the order shipped to themselves to give to you later, we will issue a refund to the gift giver, and they will be informed about the return.

Shipment

We want you to know exactly what to expect when it comes to shipping:

  • Order Processing: Once you place an order with us, please allow us 2-3 days to process your order. We want to make sure everything is just right before it’s on its way to you.
  • Shipping Duration: After processing, your order will be shipped to you. Depending on your location, your order will typically arrive within 7-15 business days. Shipping times may vary based on your country’s location, your local postal office, and customs practices.
  • Custom Taxes and Charges: Please be aware that any additional custom taxes or charges imposed by your government or post office are your responsibility.
  • Delivery Process: We address your item exactly as you provide it. When the product reaches the destination country, your local postal office will take over the distribution for delivery. If any issues arise after the product reaches your destination country, please contact your local postal office for assistance.
  • Multiple Shipments: In some cases, your order may be shipped in multiple shipments. This is done to optimize shipping and delivery times for your convenience.
  • Import and Taxes: Please note that the consignee authorizes Popnook to import the goods on their behalf. The consignee will be responsible for paying the taxes & duties in addition to the purchase price of the goods. In some cases, Popnook may delegate the obligation to import the goods on behalf of the consignee to a subcontractor.
  • Returned Packages: For returned packages that are not the fault of the sender, reshipment can be arranged at the expense of the customer. Refunds for returned packages not the fault of the sender will be issued in full, less the shipping costs incurred by the sender.
  • Tracking: If your order exceeds $75, we recommend considering a trackable shipping service or purchasing shipping insurance. While we do our best to ensure the safe arrival of your items, we cannot guarantee that we will receive your returned item.

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